SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vintare.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vintare.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This carrier has made such a difference for me and my dog! Before, it was always a challenge taking him along on errands, but now he’s right by my side, safe and cozy. I love how soft the interior is, and the fact that it’s lightweight makes a huge difference. Even during longer trips, it stays comfortable to carry, and my dog doesn’t get restless at all. It’s well-made and clearly designed with both the pet and owner in mind. I’ve been using it for months, and it’s still in perfect condition. Highly recommend to any dog owner!
Very fast shipping, the bag is beautiful, super well done that Yes for small dog, very comfortable, with its super comfortable mattress, lanyard to tie, it is a cute I am super happy my dog loves it has several but it is his favorite
The bag is amazingly good! Expected the quality to be much worse, but everything is different!!!!! Recommend! Lightweight, breathable, beautiful.
I was looking for something to make it easier to bring my dog with me on errands and walks, and this fits the bill perfectly. It’s lightweight but still sturdy, and my dog settles into it like it's her own little haven. We’ve used it almost every day for the past month, and it still looks brand new.
Won is beautiful, on my Chihuahua 2 kg of pidykhal, hot, and Duge Garna.
I use it for daily walks and short hikes, and it’s great. My dog fits perfectly, and the bag’s sturdy design ensures that they stay secure, even when I’m moving quickly.
Very nice and comfortable handbag very well made super fast delivery I recommend it, thanks to seller
i wasn’t sure how my dog would take to this, but turns out, they absolutely love it. we go everywhere together now—whether it’s a quick trip to the store or a longer hike, this makes it so much easier. the bag itself is sturdy, lightweight, and stylish too. I love that it feels secure but not too confining for my dog. it’s become our go-to for adventures, and I appreciate how well-designed it is for both of us. highly recommend for anyone with a small dog who likes to tag along on trips.
Decent quality and does the job. Not the most stylish, but it’s functional for carrying my small dog around.
Received in record time. Beautiful as the image. Good capacity and very comfortable with its small interior cushion. It also has a safety leash to prevent the dog from getting hurt. I love it, super recommended✌🏻😍✨
I have a 3-month-old chihuahua, I asked for M and it is perfect, it has plenty of space but I asked for it because I know it will be bigger, it is recosting, I liked the quality and I arrive a 1 week. 10/10
i can't express how much this has changed our walks. my dog used to get tired easily, but now I just pop them in the bag when they need a rest, and we can keep going. the adjustable strap makes it comfortable for me, and i feel like my dog is totally safe. it’s become a part of our routine now.
Good morning I am excited I must say that it is beautiful in every detail my little one loved it right away and also fell asleep inside, I recommend everything to the seller perfect thanks
Order received in time. Smaller than in the photo but very pretty. I appreciate the hard bottom which allows a correct maintenance of my chihuahua.
it’s okay for short trips, but the strap could be more comfortable. My dog seems fine with it though.
It is beautiful, I love it is perfect for my white and white dog like her and in addition it is fresh for the summer