SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vintare.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vintare.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ever since I got this stylish pet carrier, taking my little buddy along on errands has become a breeze. The shoulder strap is comfortable and doesn't dig into my skin, even after long periods of carrying. Plus, the bag itself offers enough space for him to move around comfortably. It's not just a pet carrier - it's a fashion statement!
Super happy with this purchase! My pup fits perfectly and seems to be very comfortable. 😊
I am absolutely thrilled with this purchase! This shoulder bag provides comfort for both me and my furry friend during our daily walks or visits to the vet. The design is sleek and modern which makes us stand out in the crowd Not only does it serve its purpose but also adds an element of style to our outings.
My doggo and I are always ready for an adventure thanks to our new shoulder carrier.
stylish
Easy to carry around and super comfy for my little buddy. 👍
The quality of this product exceeded my expectations.
I can't believe how much easier trips have become now that I have this handy pet carrier.
So cute
Love the design and functionality. It's perfect for my small dog.
My pet loves it!
You can bring it on It's better as an extended bag ^ ^
it's so convenient to have when going out with my pup. we both love it!
Highly recommend!
The size is just right for my medium-sized dog, and he seems comfortable inside.
Great product!
This bag is both stylish and practical
i'm so happy with this buy. it's made trips to the vet less stressful for both of us!
ok
I like the quality and the size is good.
People are satisfied and cats are satisfied. The bag size is a little small. It is recommended for pets with a small build. The bottom is not solid. The quality is good for the price because the sewing line or the finish is good
Excellent quality of the material, the design is very good, it looks that the pet can travel comfortably